After completing a major technology rebuild of LawHelp Interactive’s (LHI’s) backend in 2015, the LHI team shifted focus to improving the look and feel of LHI. That same year, about 20% of users accessing lawhelpinteractive.org were doing so with mobile and tablet devices making it clear that the mobile and tablet experience should be a central consideration for any redesign of the site.
With that in mind and in partnership with Legal Aid Society of Hawaii (LASH), LHI secured funding for a mobile-first redesign and related enhancements to the LHI platform. LASH and the LHI team formed a group of national partners to serve on a mobile usability committee*. We also enlisted the help of Rootid, a national brand strategy, design and web development firm for nonprofits to create the new designs and layouts. Rootid was a great fit for this project because they were able to leverage their prior experience with LHI where they conducted a device-independent LHI usability study (funded under a Legal Services Corporation Technology Initiative Grant).
With the new designs and related enhancements settled upon by the summer of 2017, the LHI Tech team began coding these enhancements. This development was in part funded through another Legal Services Corporation Technology Initiative Grant that supports the LHI infrastructure granted through Ohio State Legal Services Association (OSLSA).
Pro Bono Net’s Mirenda Meghelli and Alice Pucheu were leads on the project, and were supported by their colleagues Doug Carlson, Greg Tenzer, and Kanchana Hedge. LHI Program Manager Claudia Johnson also acted in an advisory capacity, and others at PBN were also key in helping the project become a reality, including Liz Keith and Mark O’Brien. After deployment, Pro Bono Net’s Community Support Associate Rafael Ramirez has been key in tracking end user help requests.
Though the new look and feel did not include major changes in functionality for the platforms, some improvements were made to take advantage of the opportunity. The new features include improving the search function and abilities through a new grid system, and improving the account creation/sign in experience to make it easier for users. The system now also lets attorneys mark “favorite” forms; a helpful shortcut for regular users.
In addition to an updated design, the new platform underwent a plain language review to improve accessibility of the platform across all devices. The LHI environment has been significantly improved since the redesign went live and additional enhancements and fixes continue to be pushed based on end user feedback and ongoing testing. More than 4,000 people have watched the new informational video, and feedback from partners and users on the new design has been positive:
“I really liked the mobile-optimized interface!”
“Staff are always available and responsive. New website design seems much more user-friendly.”
“The website redesign is a great improvement.”
With more than 1 million interviews served on LHI in 2017, this mobile-first redesign will benefit the large and growing number of LHI users.
If you want to learn more about LawHelp Interactive, please contact Claudia Johnson at firstname.lastname@example.org. If you have questions related to the LHI Redesign project, please contact Mirenda Meghelli at email@example.com
*The mobile advisory group is made up of national partners from California, Ohio, Florida, Illinois, Michigan, South Carolina, Minnesota, Massachusetts, Kansas, Utah, and Georgia. The group also included technology partners from HotDocs Corporation and CALI.
Pro Bono Net leads a national effort to provide online legal document assembly for poverty law and court access to justice programs. LawHelp Interactive allows subject matter experts to create interview templates that can be used to assemble court forms and other legal documents based on a user’s input. The system increases opportunities for self-represented litigants to achieve justice on their own and improves efficiency for legal aid, pro bono and courts-based access to justice programs. Read a case study about how the NY Courts are using LawHelp Interactive. This project is in collaboration with Ohio State Legal Services Association, with funding by the Legal Services Corporation and the State Justice Institute, and using HotDocs software.