Since 1992, the Veterans Consortium Pro Bono Program (TVC) has helped more than 69,000 veterans with their legal issues, as well as trained more than 6,000 volunteers to assist them with their legal issues. TVC has been using the pro bono.net platform for over a decade to provide services for veterans and support volunteers, and collaborated with Pro bono Net to launch a fully redesigned site in May. Vetsprobono.org is a key resource for veterans looking to get legal assistance in upgrading their discharge status, becoming a naturalized citizen, or filing an appeal to the U.S. Court of Appeals for Veterans Claims. The site also serves volunteers looking for information, or wanting to sign up to take a pro bono case.
“Our website is an invaluable resource for both our volunteer attorneys as well as veterans and their loved ones. Our goal with the new design was to create a website that is easy to navigate for people who are visiting for a variety of reasons.” – Cate Jackson, Communications & Outreach Manager at The Veterans Consortium
In 2021 the Vets Pro Bono site averaged over 50,000 users. In the previous design, the site had organically grown multiple user paths that, over time, didn’t correspond to easy user journeys. As part of the redesign the TVC team worked with PBN to re-think what paths would more easily get users to resources that would serve their needs.
For veterans, the Vets Pro Bono site now provides a clear pathway for them to address the common issues they face via a banner on the homepage, as well as a veterans-specific page. On the issue-specific pages, Vets Pro Bono has customized pathways for veterans to either apply for services or get more information on that specific issue.
For advocates and attorneys, the new site now offers distinct pathways to materials and pro bono cases categorized by common types of cases. Using issue-specific pages, the TVC team can organize materials for volunteers, as well as provide case-type-specific pathways to the members-only site tools. The new design works to visually guide users through these pathways with clear visual elements such as large buttons and accordions.
One of the highest-use features of the site has been the probono.net platform’s cases tool, a way for Vets Pro Bono to list available pro bono cases that site members can request. The issue-specific pages now provide paths to views of the cases tool that are pre-filtered by area of law.
The new design was created by Kristen Argenio of Ideal Design Co, who has designed other Pro Bono Net sites such as TenantHelpNY.org and JusticeImpactNetwork.org.
Interested in learning more about TVC’s work and how to get involved? Visit TVC’s resources for volunteer attorneys and supporters.