The Problem

In the weak recovery from the worst recession in nearly a century, many South Carolinians have found it increasingly difficult to make their child support payments and have sought modifications to reduce their burden. One study reported that 79% of non-custodial parents in South Carolina who are unable to pay court-mandated child support

In Bronx Family Court, Pro Bono Net’s LawHelp Interactive forms are a central component of an innovative e-filing project that has dramatically increased the court’s efficiency. The new pilot project is a paradigmatic example of technology’s capacity to increase access to justice, streamline court processes, and create a better and friendlier litigant experience.

Traditionally, when

Patrick Reynolds, the 2013 Pro Bono Net and Montana Legal Services Association 2013 AmeriCorps VISTA, reports on the December 4th, 2013 LSNTAP webinar on the use of technology to help unrepresented litigants. More of Patrick’s posts are available here.

The last LSNTAP webinar of 2013 – the Beyond Online Intake on Wednesday, December 4

“With a surge in the number of people seeking assistance for issues with a legal dimension there is a need for partnerships between libraries and agencies that care about access to justice in the community.” – Mary Ann VanCura, Continuing Education & Library Development Specialist, Library Development Services, Minnesota Department of Education

With Mary Ann VanCura’s words in mind, on September 27th, over 200 public and law librarians joined civil legal service providers, advocates and others in the second of the Libraries and the Access to Justice Movement webinar series, “Connecting Library Patrons With Legal Information.”  The resources highlighted in this 90 minute webinar, summarized below, included state legal information websites, interactive forms, consumer information through the Federal Trade Commission’s new and the Public Libraries & Access to Justice site.


Liz Keith, LawHelp Program Manger at Pro Bono Net, reviewed the information available on the system of Legal Services Corporation-funded statewide websites, all of which can be found via LawHelp, a gateway to 54 state and territory sites. These statewide legal aid websites use plain language, and are produced by consortiums of agencies across the state’s legal aid community, to create trusted, credible content, accessible in many formats, and often in multiple languages. Typically a site will have fact sheets, booklets, frequently asked questions, self-help forms, as well as referral and court information.  Many sites also offer live chat assistance to help users navigate the site.  Although legal aid agencies may focus on low income residents, “many of the sites have information that cuts across all demographics, and can be helpful to patrons from all walks of life,” Liz said. Public and law libraries serve as advisory, content and outreach partners on projects in several states.

Liz also discussed self-help legal information and forms available through many law libraries and court websites. An online directory of court self-help resources is available on the National Center for State Courts website. The Georgetown Law Library also provides user-friendly online research guides for primary legal information in each state, as well as substantive research guides in more than a dozen issue areas.

LawHelp Interactive

LawHelp Interactive is a tool someone in a library can use to create a legal document … [it] guides them through from beginning to end,” Claudia Johnson, LawHelp Interactive Program Manager at Pro Bono Net, explained.  These free, online forms are available in most states (currently 46 states either have such forms or are in the process of developing them).  The forms are created by not-for-profit legal aid agencies and coalitions, and deal with topics such as evictions, foreclosures, divorce, child custody and support, as well as small wills and estates issues.   LawHelp Interactive hosts over 3,000 forms, although not all forms are available in all states.  To learn more about how libraries can get involved in LawHelp Interactive projects in your state, contact Claudia at


Carol Kando-Pineda, of the Division of Consumer and Business Education at the Federal Trade Commission, presented on several tools available to users. The Federal Trade Commission’s website provides print publications, video, audio, games, puzzles, social media and more to inform the public about a host of different consumer issues.  The FTC has completely revamped their general consumer information materials, including the “Taking Charge” booklet, and has created a tool kit with presentation slides, agendas, press releases and anything else a library, or any community group, would need to give a presentation on identity theft.

However, as she pointed out, “30 million people do not read well enough to read a newspaper or apply for a job.  That’s 14% of people over 16.”  This called for a rethink of the current site, to better serve the needs of these users.  From this, was created.  This site doesn’t replace the current materials on the FTC website, but gives users quick and easy to use materials designed not to overwhelm them.   Focusing on small chunks of key information concerning money management, credit loans and debt as well as identity theft, the FTC partnered with linguists as well as legal aid agencies to create a site that goes beyond plain language, using simple video as well as audio to assist users.  The resources encompass information for both users and information providers (such as teachers, librarians and advocates), and all the print materials can be ordered from their bulk order is available in English and Spanish, and the print materials on the site are available in Tagalog, Chinese, Vietnamese, and Spanish.

Continue Reading Connecting Library Patrons with Legal Information

People have short attention spans.  Always feed your video crew.   User test everything – your assumptions are probably wrong.

These were among the tips shared by participants in the Aug. 15 webinar, “Online Resources for Self-represented Litigants,” part of the Pro Bono Net/LSNTAP Community Training series. Five  court and legal services programs shared lessons