This past August, Pro Bono Net partnered with LSNTAP to produce a webinar on online intake in legal aid. Moderated by Claudia Johnson of Pro Bono Net, the webinar reviewed online intake, what it is and how it fits in the delivery of legal services continuum, in addition to sharing two different program model implementations.
Joan Kleinberg, Director of CLEAR/Private Bar Development at the Northwest Justice Project kicked off the webinar by sharing how they developed their online intake in Washington State and the lessons they learned from the experience. Breckie Hayes-Snow, Deputy Director at the Legal Advice & Referral Center followed-up with an example from New Hampshire. Both programs made great recommendations on how to maximize the potential of online intake projects.
Next, Bob Aubin, a paralegal and self-employed developer, discussed technology nuts and bolts of online intake, and what legal non-profits need to consider and be aware of (from a technology perspective) before they start an online intake project.
Ed Marks, Executive Director at New Mexico Legal Aid wrapped up the training with an example of how to use intake data to facilitate and support regional resource allocation and collaboration across agencies as a way to promote systemic regional advocacy and effective resource allocation.
A worthwhile resource for those considering online intake projects and those already doing online intake, materials from this informative webinar are available on the SWEB Support Site. Be sure to join us for the next LSNTAP/PBN webinar!