In recognition of Pro Bono Net’s 20th Anniversary, we are sharing highlights from our history as part of our “On This Day in PBN History” series. Throughout the year we will be sharing project launches, collaborations and other important milestones that Pro Bono Net has accomplished since its creation in 1999. To kick off the series we are sharing the launch of one of our most popular and important programs – LawHelpNY’s LiveHelp program.

LiveHelp on LawHelpNY.org

“Please keep this platform open and accessible to anyone in NY this has been very helpful.” – LiveHelp User

On this day in 2010 LawHelpNY announced the launch of a real-time, online chat service available in English and Spanish to help guide visitors to needed legal information and referrals. LiveHelp on LawHelpNY has since grown and is now available to visitors to CourtHelp’s Families and Children and Foreclosure pages as well as visitors to the Crime Victim Legal Help website. Monday to Friday 10:00 am – 1:00 pm visitors can be connected with staff at Legal Information for Families Today for family law issues. LiveHelp continues to be available Monday-Friday 9 am – 9 pm, and is also available on mobile devices.

Designed to help unrepresented New Yorkers with civil legal problems, LiveHelp connects those in need with online tools, resources, know-your-rights information and referrals available on LawHelpNY. Every year, millions of New Yorkers face serious civil legal problems – including domestic violence, family disputes, eviction, consumer debt and foreclosure – without legal representation. The Permanent Commission on Access to Justice estimates that approximately 1.8 million New Yorkers continue to navigate the state’s civil legal system without the help of an attorney. LiveHelp provides a place to start for those who need assistance and helps them navigate the resources and referrals available to them online. Each month, LiveHelp helps 900-1000 people find helpful legal information, online forms to prevent or address legal issues, and information about organizations that can help them further. 

The Volunteers

“This service made it much easier to get information I needed.” – LiveHelp User

The program is staffed primarily by volunteer law students and recent law graduates. These volunteers receive training on common civil legal problems that visitors to LiveHelp face including family law, housing, foreclosure, immigration  and assisting crime victims. They also receive a thorough introduction to all of the sites they will be responsible for guiding individuals to resources. Since the service is online, volunteers can staff the program from anywhere, including the comfort of their own home. Students and recent graduates are even able to receive credit toward their 50 hours of pro bono work requirement to take the Bar in the state of New York.

Expansion

“Excellent service, quick response, helpful information, provided exactly what I needed!” – LiveHelp User

In 2016, Pro Bono Net incorporated LawHelpNY into its core programs, and LiveHelp expanded onto additional sites for the first time. Initially only available on the Foreclosure pages of New York’s CourtHelp website, LiveHelp soon expanded to include all of the sites listed above. We are thrilled to highlight such a strong and influential program as our first “This Day in PBN History” highlight.

For 20 years Pro Bono Net has been a nonprofit leader in innovative programs that increase access to justice. Our comprehensive programs enable legal organizations to maximize their impact, increase pro bono involvement, and empower the public by providing legal assistance and information. Through innovative technology strategies, we create economies of scale, better integrate existing resources and services, and build capacity in the nonprofit legal sector. Each day, our programs help thousands of families stay in their homes, put young immigrants on a path to citizenship, ensure the safety of women and children, and enable volunteer lawyers across the country to make a difference.

 

Non-lawyers writing words like Petition and easy in the same sentence? You got to be kidding me!

Everyday I come to my home office in Eastern Washington looking forward to opening our LawHelp Interactive inbox support box. Why? Because I want to read emails from end users and staff at libraries, self-help centers, and clinics that tell us what a difference being able to create legal documents online makes. I feel that from here I connect to the world via these emails.  And I do mean the world, since LawHelp Interactive creates forms for people in Germany, India, UK, and by people living or serving abroad. From being here over 6 years, I know the LHI statistics intimately – I am a self described data hawk. For example, I know that each day we support over 3,000 sessions, and that people are creating 1,300 documents per day using our system—including Saturday and Sunday. I am also acutely aware that the number of users keeps increasing thanks to the creativity of our legal aid partners and their outreach efforts – including greater use and adoption of LHI-powered forms in self-help centers, brick and mortar centers run by courts, legal aid, or libraries, and also in remote clinics. We also recently confirmed that 70% of our users want to create their forms and go—they don’t want to create accounts and come back to edit a long interview. We also know that shows that 15% of the documents are created by lawyers and court accounts working through pro bono events, run by legal aid staff attorneys, or pro bono lawyers. So, I got the numbers down—and I love the numbers.

But numbers are not enough. At the Goldman School at Berkeley, I learned that good policy looks at both qualitative and quantitative factors. In an effort to look at qualitative feedback from a different perspective, I went into our user inbox and pulled emails from 8/30/2014 to 9/15/2014 and stopped when I had 100 words. I used the feedback to create a word cloud. This is how it looks!

LHI Word Cloud
The LHI Word Cloud

It amazes me to see words like “helpful,” “Thank,” “Divorce,” “Support,” and all in relative similar sizes. The email forms asks “was this useful”—“Yes” is almost always in the emails we get—and also “Thank you so much.” Some people use the word awesome; “easy” is another word that comes up a lot. Seeing this word cloud, confirms to me that online, easy-to-use forms, and the platform that serves them play an indispensable role in the access to justice continuum. Without the forms or LHI to serve them, save them, store them, and allow people to edit them when they need to, many legal aid, court, and access to justice initiatives would not be able to provide such high quality assistance to so many who are in need.

Personally, to me this is reaffirmation that contributing to LawHelp Interactive, and being part of the Pro Bono Net team—is meaningful. My great grandma used to tell me in Spanish, “Tiempo perdido, hasta los angeles lloran,” which roughly means even angels weep for the time that they lose. Or in other words, wasting time is terrible. Time is the only resource in life we control absolutely – how we spend our time, what our mind and body do with the time we have, and how we share it with others. I spend everyday in the Pacific Northwest connected to NY, the South, and the Midwest and supporting LHI and the projects the amazing legal aid and Justice community run through LHI; it does not get any better than this. Seeing the word cloud—and seeing the words our end users use to tell us if the LawHelp Interactive forms were helpful makes my day many times over. I hope it makes your day too. If anyone wants to talk data, numbers, and LHI statistics for their projects and initiatives, and/or have me pull a word cloud from feedback on their online form projects, reach out to me. I would love to share our feedback with others.

The annual National Legal Aid & Defender Association’s conference, Blueprint For Justice: Designing a New Paradigm for Impact, will take place in Arlington, Virginia starting today.  Pro Bono Net’s Executive Director, Mark O’Brien, along with Liz Keith, Program Director, and Claudia Johnson, LawHelp Interactive Program Manager, will present on a variety of panels about innovations in civil legal aid.

Fifty years after the launch of the War on Poverty, poverty remains a persistent problem in America, however, innovations in technology have allowed for significant progress in the provision of civil legal aid. With ever-expanding caseloads for full time attorneys and dwindling resources for legal services and courts, Pro Bono Net staff will join speakers from across the country to focus on how these innovations in technology have allowed for broader access to legal assistance.

Pro Bono Net staff are slated to participate in the following panels:

  • The Role of Forms and Interviews in Supporting the Work of Lay Advocates –  Mark O’Brien, Pro Bono Net; Alex Rabanal, Chicago-Kent College of Law; Glenn Rawdon, Legal Services Corporation
  • Innovations in Civil Legal Aid  – Sarah Frush, Legal Aid Bureau, Inc; Liz Keith, Pro Bono Net; Jan May, Legal Counsel for the Elderly; Patricia Pap, Management Information Exchange;  Alison Paul, Montana Legal Services Association; Jonathan Pyle, Philadelphia Legal Assistance
  • Expanding Expungement: Leveraging Technology & Implementing Innovative Strategies – Sharon Dietrich, Community Legal Services; Michael Hollander, Community Legal Services;  Liz Keith, Pro Bono Net
  • The War on Poverty: Doing It with Modern Tools – Michael Hollander, Community Legal Services; Claudia Johnson, Pro Bono Net; Tanina Rostain, Georgetown Law School ; Gordon Shaw, Community Legal Aid

We hope to see many of our partners and stakeholders at the conference, in panels, and at our PBN Affinity Group Meeting on Thursday from 12-2:00pm!

Earlier this year, Pro Bono Net partnered with JASA of Legal Services for the Elderly in Queens to develop a new web app that enables social workers to perform quick legal screenings for homebound and disabled seniors. JASA assists many at risk Queens seniors with their emergency issues, in particular housing, consumer debt, and elder abuse cases. However, many seniors are homebound or face significant obstacles getting to legal help and a courthouse. In many ways they personify the broader justice gap in America.

In January, Donna Dougherty, Attorney-in-Charge at JASA, heard about Chief Judge Lippman’s new Court Navigator program and joined the Task Force to Expand Access to Civil Legal Services in New York to work on a model creating a similar pilot for social workers assisting seniors and the disabled. In February, we partnered with JASA and began working with Georgetown law students in Professor Tanina Rostain’s course, “Technology, Innovation, and Legal Practice” to develop the app. Our Executive Director, Mark O’Brien, had been invited by Professor Rostain to teach the spring semester along with Kevin Mulcahy, the Training Director for Neota Logic. A generous technology donation from Neota Logic allowed the students’ app design to become reality.*

App Development

Before beginning the development process, Donna asked JASA’s social workers what they wanted and just as importantly what they did not want in an app. The social workers were nervous about crossing the line between providing support and legal information and giving legal advice. They are in a client’s home for a limited time so the app had to be easy-to-use, quick to identify potential issues, and provide concise and clear suggestions for action.

The other crucial consideration was practical – many of JASA’s clients do not own computers and/or do not have Internet service. Initially JASA and PBN looked at using iPads – they’re portable, user friendly, and can access the Internet over a cellular network. However, the team quickly realized that they could also be limiting and that making a more universally accessible app was a better use of resources. Thus, they settled on a web app! Social workers would carry small, lightweight laptops and use iPhones as mobile hotspots to access the app.

With these needs in mind and a budget of about $5,000, Donna and Pro Bono Net’s Adam Friedl began working with the Georgetown students in March and had a completed app by the end of Spring Semester. Donna acquired all the tech equipment within two months of starting the project and so the project roll out was ready to begin within 6 months of the start-date. Over the summer, the app, christened the Debt & Eviction Navigator (or DEN), launched.

Roll-out

As the roll out began, the social workers were apprehensive and in some cases resistant about using technology – some had never used a laptop or a hotspot. After a small amount of training however, they quickly realized 1) how easy the DEN is to use and 2) its massive potential to help streamline services and allow JASA to provide more holistic assistance. They can now give their clients information easily, quickly, and clearly. Most importantly they can help people who otherwise cannot access the court system.

Over the past several months, JASA social workers have used the DEN to interview over two hundred people. About five were homebound and had an immediate legal issue (e.g. they had a lawsuit pending against them in court). Without the DEN, these clients might not have known that their issue was pressing. Without the new navigator program, they would not have been able to access the court system.

After identifying that a homebound client has a legal issue, JASA brings the situation to the court’s attention and the client is able to access the justice system remotely. For example, the social worker can assist a client to file an answer online, verify their identity and intentions with the court via VoIP and online video calling, and then have their filing marked as “homebound” and sent to judges who are familiar with the new system.

Future

Donna is really excited about the potential to use similar apps to increase access to justice for homebound and otherwise isolated Americans. The development process was fast, easy, and inexpensive. As providers and the courts gain experience they will be able to make more powerful and efficient apps in the future. Investments today will also decrease future development costs; iPads, hotspots, video conferencing technology only have to be bought once.

The combination of technological advancements and a court system willing to experiment enables gatekeepers – those with the most consistent contact with hard-to-reach people – to extend access to justice to often-neglected populations. Donna envisions apps that could help in foreclosure cases, disaster relief work (where computer access is often limited or non-existent), and with language issues. The DEN is just the first iteration in the exciting future of access to justice apps!

*Editor’s note: Michael Mills, President and Chief Strategy Officer of Neota Logic, is a Pro Bono Net board member.

There are over 4,000 online forms on LawHelp Interactive, the largest national online document assembly platform designed specifically to meet the needs of low-income communities and the legal aid providers that serve them.

Forms are available in various areas of law and for a range of audiences. By and large, family law is the area with the greatest number of interviews posted and documents assembled. For example, in looking at the most recent quarter of statistics, from June to September 2014, 135,459 interviews were done in the family law area (excluding guardianship/conservatorship), compared to 12,408 housing forms, another area of great need for help and forms.

However, when diving in and looking at the numbers more carefully, it is striking to see that there are not a lot of domestic violence pleadings posted in LHI. This comes as a surprise, since all states have a uniform domestic violence form instead of forms that vary county by county, and the many benefits to survivors of being able to ask for protection from outside a courthouse from safe locations..

Divorce forms account for approximately 40% of resources and assemblies in LHI. Divorce and separation and annulments, including debt relief make up about 54,000 of all the assemblies during this period (out of 135,549 totals). Compared to this, DV form assemblies (at 19,214) make up only 14% and  pale in comparison. However, when diving in and looking at each state, there are some states that are having enormous success in the utilization of their DV and protection online forms; in these states the courts have whole-heartedly embraced online forms as part of their self-help strategies online and in brick and mortar self-help centers.

In New York, the NY Courts through their DIY form initiatives are seeing good use of their online form interviews that help survivors obtain protection orders. In fact, in New York DV protection order document creation via LHI is almost at par with Divorce/Separation/Annulment. In New York, 4391 Orders of Protection were created from June to September 2014. This success is mostly due to the e-filing initiative that was piloted out of the Bronx County self-help center which has now expanded to all judicial districts in New York and is part of a collaboration between Safe Horizon, Pro Bono Net, and other partners to make the forms available to survivors at self-help center with the assistance of trained advocates.

In Minnesota, also the home of an innovate e-filing project, a 1,612 forms were created for DV survivors in the 3rd quarter of 2014. In August 2014, the Minnesota Courts restarted an e-filing pilot that allows survivors to file DV protection requests through the Minnesota MyCourts page. This pilot recently won a State Innovation Award from the Humphrey School of Public Policy. Over 680 harassment petitions and orders for protection have been filed at the Hennepin County self-help center through the pilot.

Another state that is seeing great utilization of online forms is California. In California, the courts are using online forms in self-help centers that provide services in person with the Riverside Self-Help Center providing assistance online. During this period, over 6,700 DV assemblies were created (34% of all family law documents created across the state). The bulk of these assemblies come from Riverside County. In January 2014 they started making the online forms available for filing through faxing using the LHI platform to let survivors access the forms online from safe shelters, police departments, and other locations. Part of this volume is also explained by the partnership between Neighborhood Legal Services in Los Angeles and the LA Superior Courts through the Domestic Violence Self-Help Assistance project (DASH)—which has been allowing survivors to create protection orders and file them in person at over 5 self-help centers for years.

The benefits of providing online DV forms are many. DV forms are a natural form to automate given that as mentioned before there are statewide DV forms available in each state. So instead of having to create county-by-county forms—a legal aid or court wanting to automate a form could create a statewide form with the same level of effort. Once a form is available online either through select self-help centers or survivors assistance projects, the form could be e-filed from any safe location, as NY courts and Minnesota Courts are doing. For survivors, who generally are working under difficult financial conditions, often are afraid of running into the abuser in person, and might be trying to protect their children, and keep their home safe while living in danger, avoiding the trip to the court is an amazing improvement. They can ask for their protection form from a shelter (as they do in Idaho, Los Angeles and surrounding counties and Riverside), they can do it a police station with the help of a trained officer or with the help of survivors services, or at a DOJ Justice Center (as they do in Los Angeles), or they can do it from a library, or a virtual self-help center, as they do it in Arkansas or Washington State.

October is DV awareness month. Legal nonprofits and those working on Access to Justice need to consider making easy-to-use online DV pleadings available to their communities. Working with courts to accept the pleadings produced, and promoting the forms so that shelter workers, and other survivor advocates can access the forms and help survivors complete them, can go a long way in protecting a life.  Survivors should not be required to take time off from work and spend an entire day to get the benefits of a protection order. Access to Justice should be reachable from anywhere at anytime, including after hours. Incorporating e-fillable self-help friendly forms into survivor advocacy projects and working in partnership with providers that already work with these groups, including civil legal aid non profits, will go a long way in removing some of the difficulties and barriers when they need to figure out how to protect themselves, their children, and their homes.

In honor of National Celebrate Pro Bono Week, Pro Bono Net and LSNTAP partnered to produce a pre-Celebrate Pro Bono Week webinar on innovations in technology-enabled pro bono. Moderated by Adam Friedl of Pro Bono Net, the webinar presented examples of new innovations in technology to support pro bono, as well as tips on how to make these technologies more effective and helpful for pro bono programs.

Paul Haidle, Director of the Volunteer Attorney Program at New Mexico Legal Aid, kicked off the presentations by discussing their virtual legal fair, in which attorneys gather at a central hub and connect with clients in rural areas using Skype. Additionally, Haidle explained steps to developing a successful rural clinic and technology considerations for a virtual clinic.

Next, Ric Morgan, a private attorney, and Beth Anderson of Johnson & Associates, covered a virtual pro se clinic concept – free monthly clinic(s) at public libraries across Colorado that link parties without an attorney to counsel over the Internet – and a sample plan for implementing such a concept.

Tony Lu, Product Manager at Immigration Advocates Network, then described work being done on Citizenshipworks 2.0. Citizenshipworks 2.0 is a project currently in development that utilizes expert systems, online forms, contextual information, and video/web chat to connect those seeking US Citizenship to the appropriate pro bono resources.

Afterwards, Brian Houghton, Litigations Projects Manager at Law Help Ontario demoed LHO’s ticket system to manage their remote assistance project, as well as considerations for undertaking such a project.

Lastly, Claudia Johnson, LawHelp Interactive Program Manager at Pro Bono Net concluded the webinar with a discussion of online forms and e-filing projects in the legal aid community.

While this was the final LSNTAP/PBN webinar of 2014, be sure to check out LSNTAP.org for additional information about upcoming online trainings. Materials from this and other webinars in this series are available on the SWEB Support Site.

Last month Pro Bono Net and LSNTAP took the legal community back to school with the 50 Tech Tips webinar. Xander Karsten, the LawHelp Program Coordinator here at Pro Bono Net, moderated the webinar. I suppose one could say he was the principal! The lesson plan covered website launches, productivity and efficiency enhancers, and data analysis and visualization with some general purpose tips thrown in for fun.

Kim Marhsall, Content Developer & Project Manager at Arkansas Legal Services Partnership, kicked things off by highlighting some efficiency enhancing services and apps. My personal favorites were the speed-reading app Spritz (and for PDFs readsy), the language teacher Duolingo, and word finders such as One Look and Tip of My Tongue.

Tony Lu, Citizenship Works Project Coordinator at the Immigration Advocates Network, augmented Kim’s presentation with a focus on general productivity tools. For collaborative project management he recommended Trello and for those times when you’re in a loud office and need to focus, check out Noisli or Simply Noise.

Coming off his recent partnership with Pro Bono Net on OlmsteadRights.org Talley Wells, the Disability Integration Project Director at Atlanta Legal Aid Society, gave some tips for launching a website. Talley’s central tip was to plan, plan plan! Make sure you know what is and, maybe more importantly, what is not possible and think about the site from a user perspective. A good best practice is to have a soft launch and audit your site for accessibility before and after as users find bugs and other issues. In addition, Brian recommended the LSNTAP Guide on accessibility and the Wave.WebAIM tool.

Jessie Posilkin, the Training and Implementation Specialist at LSC, concluded the webinar with some fantastic tips on data analysis and visualization. For those just starting out, she recommended Tuva Labs and School of Data as great resources to learn how to use and display data compellingly. For a bit more advanced work she highlighted SQL School as a great place to learn database querying.

The webinar lived up to the hype and is a great resource for anyone looking for simple (and powerful!) tech tips and hacks. Materials are available on the SWEB Support Site and join us for the next LSNTAP/PBN webinar, Innovations in technology-enabled pro bono!

This past August, Pro Bono Net partnered with LSNTAP to produce a webinar on online intake in legal aid. Moderated by Claudia Johnson of Pro Bono Net, the webinar reviewed online intake, what it is and how it fits in the delivery of legal services continuum, in addition to sharing two different program model implementations.

Joan Kleinberg, Director of CLEAR/Private Bar Development at the Northwest Justice Project kicked off the webinar by sharing how they developed their online intake in Washington State and the lessons they learned from the experience. Breckie Hayes-Snow, Deputy Director at the Legal Advice & Referral Center followed-up with an example from New Hampshire. Both programs made great recommendations on how to maximize the potential of online intake projects.

Next, Bob Aubin, a paralegal and self-employed developer, discussed technology nuts and bolts of online intake, and what legal non-profits need to consider and be aware of (from a technology perspective) before they start an online intake project.

Ed Marks, Executive Director at New Mexico Legal Aid wrapped up the training with an example of how to use intake data to facilitate and support regional resource allocation and collaboration across agencies as a way to promote systemic regional advocacy and effective resource allocation.

A worthwhile resource for those considering online intake projects and those already doing online intake, materials from this informative webinar are available on the SWEB Support Site. Be sure to join us for the next LSNTAP/PBN webinar!

With funding from the Legal Services Corporation Technology Assistance Grants, Pro Bono Net is organizing its first online developer training for the online legal services and court document assembly community. This five week series will start on 9/9/2014 and will end on 10/7/2014. Each two hour session will teach basic A2J Author and HotDocs skills, so that legal aid groups, pro bono groups, and partner court staff can learn how to create online forms through LawHelp Interactive. The training series has been well received and with quick and heavy registration. The webinar series will be recorded and in November, PBN will release the recordings for those who could not join the series. The trainers for this series include

  • Jessica Bolack Frank from A2J Author
  • Marc Lauritsen of Capstone Practice
  • Bart Earle also from Capstone Practice
  • Mirenda Watkins and Claudia Johnson from Pro Bono Net

More information can about the series is available at the LHI Support Trainings pageLawHelp Interactive is operated through a collaboration between Pro Bono Net, LSC, and the Ohio State Legal Services Association. LHI hosts over 3,000 online forms that are used daily in over 40 states by self-represented litigants, clinics, pro bono lawyers, and legal aid staff to efficiently create legal documents and increase access to justice. Teaching how to create online forms is of utmost importance as outlined in the LSC Technology Summit Report. In the second quarter of 2014, over 130,600 legal documents were created through LawHelp Interactive.

Last week, Jon Weinberg, the Pro Bono Net and Montana Legal Services Association 2014 AmeriCorps VISTA, completed his year of service. Before he left, we asked Jon a few questions about the past year and what’s next for him. We’ll miss him and we hope you join us in thanking him for his tremendous work over the past year!

Our 2014 VISTA, Jon Weinberg
Jon Weinberg

PBN: What interested you in the VISTA program and in service with Pro Bono Net specifically?

Jon: I became interested in VISTA after I decided to defer law school for a year. I realized I could benefit from working and getting non-academic experience working for a cause or organization I believed in, and VISTA really fit the bill. The Pro Bono Net VISTA opportunity particularly stood out because of PBN’s unique role in utilizing technology to advance access to justice and the opportunity to work with the legal community and learn about the law from a different perspective. Also, my family (like almost everyone in the New York area) was affected by Sandy and I saw the continuing needs and wanted to help with recovery.

PBN: Tell us about some of the projects you’ve worked on in the past year.

Jon: My projects have revolved around Pro Bono Net’s efforts related to disaster legal services. In New York, I aided PBN’s efforts supporting attorneys responding to Sandy and helped institutionalize a more permanent disaster legal response network following a reception, needs assessment survey, and focus group meetings. I worked with our partners at the Legal Services Corporation to help develop and convene a national advisory group of disaster legal experts to assist legal services responders. For the re-launch of the National Disaster Legal Aid Resource Center, www.disasterlegalaid.org, I supported the project team by soliciting information for a pro bono opportunities guide, adapting the previously-developed FEMA appeals tool, creating a toolkit and assisting with design choices and content migration.

PBN: What was your favorite project? Why?

Jon: My favorite project was probably working with attorneys in New York and New Jersey on a more permanent disaster network effort. Although I won’t have a chance to see the network truly come into being, I learned so much from assessing needs in the community and working closely with partners to propose a solution that’s both feasible and helpful. It was very inspiring to learn about the substantial response of the legal community to Sandy and I was honored to have had the opportunity to support efforts to continue collaboration.

PBN: How will your experience help you going forward, both personally and professionally?

Jon: Personally, I learned so, so much from working in a professional setting. I now appreciate how different it is from working in school and that working in an office brings with it very different challenges than those faced in classes and with student organizations. Professionally, I’ve learned that the law functions very differently than it’s advertised, and that lawyers have to take on vast, very different responsibilities in their line of work than I would have otherwise expected. The justice gap is very real, and the leap to bridge it requires great strength and determination on the part of lawyers who undertake the challenge.

PBN: What will you miss most about your year at Pro Bono Net?

Jon: I’ll probably most miss getting to work with the program team! It’s really an incredible group. I do look forward to keeping up our gChat conversations though! I’ll also miss being in New York and working at an organization that brings so many attorneys together and supports so many different exciting initiatives nationally. You really do learn something new every day here!

PBN: What are you doing next?

Jon: I’ll be starting law school next month! I’m now much more attuned to the challenges faced by attorneys who want to do good, both from legal services and the private bar, but I’ve also been inspired by those I’ve worked with this year who have been able to help people through the law (also through both legal services and the private bar.)

PBN: What is one, totally non-legal related factoid, you learned from your time here?

Jon: I can now say unequivocally that Gregory’s Coffee is unparalleled in Midtown Manhattan! And that soccer is underappreciated by most Americans (thanks Adam, Kevin, Jake, and Mark!)